At aiplay88, protecting your personal data is not a legal formality — it is a genuine commitment. This Privacy Policy explains in clear terms what information we collect, how we use it, who we share it with, and how you can exercise your rights as a Member of Malaysia's trusted online gaming platform.
This Privacy Policy ("Policy") describes how aiplay88 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "User", "Member") who access or use the aiplay88 website at https://aiplay88.cam and any associated mobile applications or services.
aiplay88 is an English-language online casino and sports betting platform serving players across Malaysia, including users in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and beyond. We process personal data in connection with account registration, identity verification, payment processing (including MYR-denominated transactions via Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, and Public Bank), gameplay activity, and customer support communications.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy. Where applicable regulations impose additional data protection obligations, those obligations take precedence.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
We collect Personal Data that you voluntarily provide to us when you interact with aiplay88, including but not limited to:
When you access the aiplay88 platform, we automatically collect certain technical data, including:
| Data Category | Examples | Purpose |
|---|---|---|
| Device & Browser Data | Device type, operating system, browser version, screen resolution | Platform optimisation, fraud detection |
| Network Data | IP address, approximate geolocation, ISP name | Geographic restriction enforcement, AML monitoring |
| Session Data | Login timestamps, session duration, pages visited | Security monitoring, responsible gambling tools |
| Gameplay Data | Bet history, game selections, win/loss records, wagering volume | Account management, VIP tier calculation, RG monitoring |
| Cookie & Tracking Data | Session cookies, preference cookies, analytics identifiers | Site functionality, analytics, personalisation |
We may receive Personal Data about you from third-party service providers in certain circumstances, including: identity verification bureaux used to validate KYC documents; payment processors who provide transaction status updates; and fraud prevention databases used to screen new account registrations.
aiplay88 uses the Personal Data we collect for the following purposes:
aiplay88 processes your Personal Data only where a valid legal basis exists. The primary legal bases on which we rely are as follows:
aiplay88 does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We may share your data only in the following strictly defined circumstances:
We engage trusted third-party service providers who process data on our behalf under contractual data processing agreements. These include payment processors (e.g., operators of FPX, DuitNow, Touch 'n Go eWallet, and Boost integrations), identity verification providers, cloud hosting providers, and customer support platform operators. All processors are contractually bound to process data only as instructed by aiplay88 and to implement appropriate security measures.
We will disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where we are legally compelled to do so, or where we reasonably believe disclosure is necessary to: comply with a legal obligation; protect and defend the rights and property of aiplay88; or prevent or investigate potential wrongdoing in connection with the platform.
Where a Member has voluntarily initiated a self-exclusion request, limited information may be shared with approved responsible gambling schemes to facilitate cross-platform exclusion enforcement.
In the event of a merger, acquisition, or sale of all or a portion of aiplay88's business, Personal Data held by aiplay88 may be transferred to the acquiring entity, subject to that entity assuming the obligations set out in this Policy.
aiplay88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the relevant retention period, data will be securely deleted or irreversibly anonymised.
Cookies are small text files stored on your device when you visit the aiplay88 platform. They allow the platform to recognise your device across sessions, maintain your login state, and store your preferences. We also use similar technologies such as web beacons and local storage for related purposes.
You may configure your browser to refuse all or some cookies, or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will significantly impair the functionality of the aiplay88 platform and may prevent you from accessing certain features, including your account and the ability to deposit or withdraw funds.
aiplay88 implements a comprehensive suite of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
Whilst we take all reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure. Members are encouraged to use strong, unique passwords and to enable 2FA to reduce the risk of unauthorised account access.
Depending on your jurisdiction and applicable data protection law, you may have some or all of the following rights in relation to your Personal Data held by aiplay88. To exercise any of these rights, please contact us at the details provided in Section 14.
We will endeavour to respond to all data rights requests within 30 days. In complex cases we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.
If you have reason to believe that a person under the age of 21 has registered an account or is accessing the aiplay88 platform, please contact us immediately at [email protected]. We take such reports extremely seriously and will act upon them promptly.
Parents and guardians are encouraged to use appropriate parental control software and to monitor the online activities of individuals in their care. The use of internet filtering tools to block access to gambling websites is strongly recommended in households where minors are present.
As an online platform serving Malaysian users, aiplay88 may process or store data through infrastructure located in jurisdictions outside Malaysia. Where Personal Data is transferred outside the jurisdiction of collection, we ensure that appropriate safeguards are in place to protect your data, including:
You may request further information about the specific safeguards applied to any international transfer of your data by contacting us at the details provided in Section 14.
aiplay88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features available on the platform. Where material changes are made to this Policy, we will notify registered Members by displaying a prominent notice on the platform or by sending a notification to your registered email address.
Your continued use of the aiplay88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. The "Last Updated" date at the top of this page reflects the date on which the most recent version of the Policy was published. We recommend reviewing this Policy periodically.
If you wish to exercise any of your data rights, have a question about this Privacy Policy, or wish to make a complaint about our data processing practices, please contact our Data Protection team using the following details:
When submitting a data rights request, please provide your full name, the email address associated with your aiplay88 account, and a description of the specific right you wish to exercise. We may request additional verification to confirm your identity before processing your request.
As an aiplay88 Member, you have clearly defined rights over your personal data. Here is a plain-English summary of each one.
You may request a copy of the Personal Data we hold about you, including what categories of data are processed and for what purpose.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
You may request deletion of your Personal Data where it is no longer necessary for us to retain it, subject to our legal retention obligations.
In certain circumstances, you may request that we limit the processing of your Personal Data while a dispute or objection is being resolved.
Where processing is based on consent or contract, you may request your data in a structured, machine-readable format for transfer to another service.
You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gambling monitoring purposes.
To exercise any of these rights, contact us at [email protected] with subject line "Data Rights Request". We respond within 30 days.
Six concrete measures we take to ensure your personal information stays secure on Malaysia's most trusted online gaming platform.
All Personal Data stored in aiplay88 systems is encrypted using the AES-256 standard — the same encryption used by major financial institutions. In-transit data is protected by TLS 1.2+.
aiplay88 has never sold and will never sell your Personal Data to third parties for advertising, data brokerage, or any other commercial purpose outside the delivery of our own services.
We strongly encourage all Members to enable 2FA on their accounts. This adds a critical second layer of security against unauthorised access, even if your password is compromised.
We collect only the data strictly necessary for the purpose stated at the time of collection. Your gameplay data is never used for unrelated profiling, and your financial data stays within payment processing workflows.
Access to Member Personal Data within aiplay88 is restricted to authorised personnel on a strict need-to-know basis. All staff with data access undergo security training and sign confidentiality agreements.
In the unlikely event of a data breach affecting your Personal Data, aiplay88 will notify you and relevant authorities promptly in accordance with our incident response procedure and applicable legal obligations.
Our support team is available from 9 AM to 3 AM MYT. For data rights requests, email us at [email protected] with the subject "Data Rights Request".
For players aged 21 and above only. Please gamble responsibly.